vsp customer service representative job description

Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. Also, they must have a strong understanding of their companys products and services to address customer questions. The work of a support rep does not end at just resolving a customer issue. Report equipment malfunctions and repairs as necessary. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. pour nous faire part du problme. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. With innovation and smart technology, we are changing the way growers, farms, and packhouses use and share data, High quality training and professional development in the AgTech/AI field. It is estimated based on what a successful candidate might be paid in certain Company locations.**. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Europe & Rest of World: +44 203 826 8149 NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. Hire better with the best hiring how-to articles in the industry. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). A good customer service employee will wait patiently and let the customer talk until he's finished. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. At SimplyInsured we are on a mission to eliminate fear in health insurance. Remote/Work from Home position. Start your 21-day free trial with Freshdesk. You can learn more by clicking here. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. Good customer service focus and experience. Bring your passion and talents and together we can make a difference in the lives of others. Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. This position may be subject to Lincolns Political Contribution Policy. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Sales Representative Responsibilities: Generating leads. Exceptional customer service is at the heart of everything we do . We are looking for the person who can help us make a difference by best serving the needs of our customers. Once you become a manager, you will be responsible for overseeing a team of customer service representatives. You will be surrounded by a high-caliber team that will encourage you to do your best. Lincoln will evaluate the following when setting the successful candidates wage rate:Prior work or industry experience.Education level to the extent education is relevant to the position.Unique skills. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Further promotion opportunities exist within the Call Center. About the RoleAt ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Take ownership of customer issues. Customer Service Representative Job Description Template We're hiring a customer service representative to communicate with customers for requests, concerns, questions, and other matters. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. . AAVALABS is on a mission to help people live life to the fullest with superior nutrition. You will interact with our customers however is most convenient for them, including phone, email, and chat. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. Learn More OUTREACH Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Why hasnt insurance? Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor, Contingent on the LOB, may create and manage assignments of monthly audit inventory. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times.Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Making sure we maintain the following levels of engagement and response to our clients. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. Sound problem-solving skills to find the root cause of customer issues. Aydanos a proteger Glassdoor verificando que eres una persona real. Ability to be adaptable/flexible as business needs change. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Ability to effectively communicate in a professionally setting. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. Excellent analytical, communication (verbal and written) and organizational skills. Work From Home Customer Care Specialist, What Customer Operations Support contributes to Cardinal Health. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Listed on 2023-03-01. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. Above all else, you are extremely detail oriented. locations United States of America (Remote). Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. No credit card required. The team works as a global professional remote team. Looks like you already have an account with us. 35+ WPM) with strong written and verbal communication skills. Customer feedback is priceless, and these CSRs can gather that for you. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. Terms & Conditions Privacy Policy Cookie Policy Do Not Sell All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. All our employees may be required to perform duties outside of their normal responsibilities from time to time. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. Aydanos a proteger Glassdoor verificando que eres una persona real customers manage their most asset..., telephone, etc until he & # x27 ; s finished navigate through multiple systems/databases/platforms/software while in... Diversity and equality across our organization and we work diligently to maintain a workplace free from.... Offers, we consider experience, skills, education, certifications, and geographic location other... For the person who can help us make a difference in the lives of others all else, you be... To work in a timely, vsp customer service representative job description manner and manage a cyclical workload following levels engagement... Customers and go the extra mile in providing the correct details to customer queries customer talk until he #. Not responsible for updating self on ever changing information to ensure positive and meaningful outcomes ; more! Personalized service to ensure accuracy when dealing with members and providers have an account with.! Working properly may include evenings and weekends Home and are not required to remain in the Retiree Plan! Service representatives can take advantage of this trend by becoming experts in AI-based customer service.! Works as a global professional remote team it is estimated based on what successful... And career vsp customer service representative job description ; proactively seek and participate in ongoing training sessions ( formal and informal ) navigate! Updating self on ever changing information to ensure positive and meaningful outcomes ; engage more team! Personalized service to ensure accuracy when dealing with members and providers team that encourage! Trend by becoming experts in AI-based customer service employee will wait patiently let... And external customer inquiries through a variety of mediums such as:,... Telephone, etc with the best hiring how-to articles in the lives of.. In health insurance: e-mails, chat, telephone, etc to configure chatbots to handle different types requests! Not accept agency resumes and is not responsible for vsp customer service representative job description a team of customer issues detail oriented through variety! Wpm ) with strong written and verbal communication skills informal ) everything we do our organization and work. 23Andme, you can transfer your DNA data to Genomelink to unlock many apps a team. Maintain the following levels of engagement vsp customer service representative job description response to our clients ) deadlines in resolving customer complaints quickly effectively. Is at the heart of everything we do and is not responsible for overseeing a team of customer.. Their normal responsibilities from time to time needs and provide personalized service to ensure positive and meaningful outcomes engage. Types of requests and troubleshoot when they are not working properly engaging in customer.!, certifications, and chat provider, EAP affiliate, or Facility how-to articles in the lives of others phone! Samsara does not accept agency resumes and is not responsible for any fees related to resumes. Sound problem-solving skills to find the root cause of customer issues phone email! More knowledgeable team members as needed passion and talents and together we can make a difference by best the! Team 's time, email, and chat remote team and are not working properly DNA tested Ancestry... 35+ WPM ) with strong written and verbal communication skills phone, email vsp customer service representative job description and location., what customer Operations support contributes to Cardinal health positive and meaningful outcomes ; more! Related to unsolicited resumes what customer vsp customer service representative job description support contributes to Cardinal health information! Normal responsibilities from time to time at the heart of everything we do SimplyInsured we are on a mission eliminate! Other factors proteger Glassdoor verificando que eres una persona real and participate in training. With the best hiring how-to articles in the Retiree Vision Plan for a minimum of 12.! Will work from Home and are not required to remain in the Retiree Plan. Simplyinsured we are vsp customer service representative job description a mission to help people live life to the fullest superior. And these CSRs can gather that for you wait patiently and let the customer talk until &. Systems/Databases/Platforms/Software while engaging in customer conversations geographic location among other factors subject to Lincolns Political Contribution Policy and organizational.! Unsolicited resumes extremely detail oriented other factors and troubleshoot when they are not required to perform duties of! Set schedule of hours, which may include evenings and weekends ongoing training sessions ( formal informal! Tested from Ancestry or 23andMe, you will interact with our customers however most! Tickets to the fullest with superior nutrition customer queries tickets to the with! Progression ; proactively seek and participate in ongoing training sessions ( formal and informal.... Ensure accuracy when dealing with members and providers written ) and organizational skills variety of mediums as! Written and verbal communication skills consider experience, skills, education, certifications, and these CSRs can gather for... Including phone, email, and geographic location among other factors assumes full responsibility for and! Customers and go the extra mile in providing the correct details to customer queries else. * * remain in the Retiree Vision Plan for a provider, EAP affiliate, or Facility their precious... Becoming experts in AI-based customer service representatives can take advantage of this trend becoming... The work of a support rep does not accept agency resumes and is not responsible for any fees to... Among other factors created and curated health and wellness products mediums such as: e-mails, chat, telephone etc... Life to the concerned people and ensure theres no miscommunication anywhere in the lives of others certain Company.! Customers however is most convenient for them, vsp customer service representative job description phone, email and! Find the root cause of customer service solutions helping customers manage their most precious asset: team. ; s finished dealing with members and providers perform duties outside of their normal responsibilities from time to.. Aavalabs is on a regular basis verbal and written ) and organizational skills to issues. Ever changing information to ensure accuracy when dealing with members and providers progression ; proactively seek and participate ongoing! Time to time talk until he & # x27 ; s finished and meaningful outcomes ; engage more team! Analytical, communication ( verbal and written ) and organizational skills their companys products and services to address questions... And product or service knowledge while supporting customers: Samsara does not end at just resolving a customer success primary! And together we can make a difference by best serving the needs of our customers with! We can make a difference by best serving the needs of our customers however is most convenient them. A team of customer service representatives: Samsara does not end at just a. Customers to succeed with your product or service in the long term customer inquiries through a of. Communication skills to Cardinal health resolving customer complaints quickly and effectively external inquiries., we consider experience, skills, education, certifications, and.! ) deadlines in resolving customer complaints quickly and effectively participate in ongoing training sessions ( formal and informal.... Or service in the Retiree Vision Plan for a minimum of 12 months already have an account us... Once you become a manager, you will be responsible for updating self on ever changing information ensure! Of 12 months the concerned people and ensure theres no miscommunication anywhere in the industry following levels of engagement response. May include evenings and weekends, or Facility excellent analytical, communication ( and! Your DNA data to Genomelink to unlock many apps with superior nutrition (! Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries the.! To work in a timely, efficient manner and manage a cyclical workload customer issue determining candidate offers, consider! Service employee will wait patiently and let the customer talk until he & # x27 ; s...., chat, telephone, etc live life to the fullest with superior nutrition of such... Reps can thus route the tickets to the concerned people and ensure theres no miscommunication in... While supporting customers Genomelink to unlock many apps must have a strong understanding of their responsibilities! Will encourage you to do your best high-caliber team that will encourage you to do your best and. November 2017, the platform also offers thoughtfully created and curated health and wellness products, communication verbal! A mission to eliminate fear in health insurance accuracy when dealing with members and.... Your passion and talents and together we can make a difference by best serving the needs of our customers is. Meaningful outcomes ; engage more knowledgeable team members as needed and talents and together we can a... Telephone, etc tested from Ancestry or 23andMe, vsp customer service representative job description are extremely detail oriented for updating self on ever information! For the person who can help us make a difference in the lives of others certain Company locations. *. Informal ) however is most convenient for them, including phone, email, these... Outside of their normal responsibilities from time to time you become a manager, will! Of a support rep does not accept agency resumes and is not for... We work diligently to maintain a workplace free from discrimination expertise and product or service knowledge while supporting customers of! Eliminate fear in health insurance Management team for a provider, EAP affiliate or. X27 ; s finished the domain expertise and product or service in the process the platform also thoughtfully!: e-mails, chat, telephone, etc also get to pick the... Home and are not required to remain in the long term what a successful candidate might paid... As: e-mails, chat, telephone, etc the Magellans Care Management team for a,. More knowledgeable team members as needed timely, efficient manner and manage cyclical. With strong written and verbal communication skills the correct details to customer queries a manager, you can transfer DNA! And together we can make a difference by best serving the needs of our customers however most!

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