servicenow set variable based on another variable

My next job here is to pass these values in the form and make similar setting at form as well. IF ( (var1 = 1) & (var2 = 0)) newvar=0. The article above has been updated to reflect these changes. A Reference Qualifier is designed to filter selectable data for a reference field in ServiceNow. Thanks for contributing an answer to Unix & Linux Stack Exchange! },1000); Thanks Matthew, this helped a lot. You could then set a sys_idIN filter on your list collector. servicenow catalog variable types (75) 3625-3013 vendas@casadohospital.com.br LOJA 2 Av. var filterString = osLIKEwindows; if (filter.destroyed) I was able to successfully use your code to filter two list collectors on my catalog request form. I guess there should be some additional options or parameters to pass to make it (export ?) You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. Basically the . //If it hasnt rendered yet, wait 100ms and try again. You can do that by going to sys_choice.LIST in the application picker. The reference qual executes on server side, so it does not support any client side API's. It worked. The reference field filters Business Services related to the company of the caller, I created a m2m table with a related list on both Company as well as Business Services. Does Cosmic Background radiation transmit heat? Is it possible that i can dynimically change reference table on a field based on value in the another field? eval(ctrl + acRequest(null)); nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. It will be very difficult for the fulfiller who are working on the respective task associated to given request item to see all the variable. Below is a simple example to illustrate. I use on-demand functions all the time for Advanced Reference Qualifiers. You might have to use setTimeout to create a small delay before the script actually executes. We are on glide-winter2010-01-17-2010 dated 01-22-2010_1502: sshould the feature be available on that build? However, on those items we are not using a client script to filter the results. Any idea why this is happening? You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. //Hide the list collector until weve set the filter Thanks for sharing. Using a Script Include means that the script only gets loaded and used when you actually need to use it! If I let the look-up find the type by manually typing it in, the filter works. I used this script and it worked for me. I kind of think this code was working even in Helsinki, but before we ran some updates. Do group types have values different than the labels? Thanks for the response Mark, got it figured out! Ive also re-written the code so that you only have to type in the list collector variable name one time per script. window[collectorName + g_filter].setQuery(filterString); You can only see the display value in the list collector. Setting environment variables with .bash_profile: only last export works properly, bash script to read first argument as input and look for variable in another file line by line, Take input from a file and store them in variable, Define variable using read from stdin of heredoc, Storing for loop value in specific variable, Invoke a program in a Bash script with command line parameters stored in a variable, Ackermann Function without Recursion or Stack. I've updated the article. Thanks Mark. Did you change it so that it has the name of your variable? The dependent value is the value that this data depends on. I have written a blog post on the community when using a list collector to set the filter on another list collector. In JavaScript, dynamic variable names can be achieved by using 2 methods/ways given below. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. Any ideas on how to adapt the script to get it to play nicely with Service Portal? We have an issue where we used this script to set the filter to active on loading the field and it was working great prior to Berlin. Connect and share knowledge within a single location that is structured and easy to search. This uses user preferences to solve this issue. How to properly visualize the change of variance of a bivariate Gaussian distribution cut sliced along a fixed variable? //Reset the filter query Cookie Notice On change of the main form's variable, set the preference. Thats funny you mention that post because I already found that and tried it. I dont know of any way to make client scripts run in a different user context, but I think it should still work. Alternatively, just export the vars in your original file, then source "$HOME/variables.txt" and the work is already done. Is there a way to filter collector variables post-submission, say , on the RITM or the catalog task? Brasil Loja 10 Feira de Santana - BA LOJA 1 Av. You'll be adding a new function in front of this one, with your logic. Any ideas on how to still hide the filter? You should also look at your browser error console to see if there are any error messages. One of these differences is the List collector variable. //Redisplay the list collector variable Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. When I click the magnifying glass, I get the filtered results, if I type ** in the reference field, I get the filtered results, but when I try to type in the value of what I want Firebug reports an error saying response.responseXML is null. You do need to make sure the appropriate checkboxes are set on your catalog client script to run the script on Request and Task forms. Some variable types accept variable attributes. Is this the area wher it can be done. We'll be using the MRVS and the Date variable. Making statements based on opinion; back them up with references or personal experience. //Type appropriate comment here, and begin script below But the same is not working when we upgraded to Helsinki. Only do this for a few Categories for the time being. It assumes that your List collector variable is named 'configuration_items'. The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. If your query is dynamic and depends on other variables on the form. They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. On a side note, you should protect your variables with ${}. Ive run into an issue. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. i have modified myKeyUp() to myKeyUp(e) and it worked. The whole bit about how you can not access the variables outside of the MRVS. getControl actually isnt available there. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. Im currently in the Geneva release, any idea why the filter would work on the initial request form, but not in the variable editor view after the form has been submitted? Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Not sure when our customer will be upgrading so we are looking for a Berlin solution. variable name to apply ref qual filter: retail_equipment. Jeff Pierce of GlideFast Consulting gives a demo of Catalog Item Widget Variables in ServiceNow.Catalog variables determine what information your users are a. Here it is, it is not as elegant as I'd like. Thanks for contributing an answer to Stack Overflow! Good question. Is there a way to make this client script run under a different context rather than the current user? Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. February 27, 2023 . I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Hey April. i have a text file variables.txt where i store my variables. http://wiki.service-now.com/index.php?title=Variable_Types#List_Collector, I am new to SN and have probably a basic question. Im not sure I followed the comment trail here correctly so, Ill jus ask. After that I have another variable (read-only) that, based on the . }. You should be able to add a line at the end of your script to set the focus on whatever field you want. Jordan's line about intimate parties in The Great Gatsby? servicenow set variable based on another variable. Do any one has idea where I am doing wrong. is not called correctly. window[collectorName + g_filter].reset(); fil.nextSibling.rows[0].style.display = none; //Filter description text*/, //Reset the filter query None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. Unfortunately I think youre stuck with what you see in that filter. Oh well :). COMPUTE newvar=0. If we then impersonate a user with an itil role the filter starts working as expected. However we are currently upgrading from Fuji to Helsinki. In this case, Im using a Script Include named u_backfillAssignmentGroup. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. If you have further questions please ask on the ServiceNow community site. configuration_itemsg_filter.setQuery(answer); there is no space needed here ? https://servicenowguru.wpengine.com/system-ui/customizi. Gracias in advance. Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? Thanks for the contribution! which planet has the longest orbit around the sun; abandoned churches for sale in california; can you eat dwarf cavendish banana; cape coral police hiring process The syntax below first generates a sample data file. Several types of service catalog variables are provided. Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. Im guessing thats where the problem lies. fulfiller has to go back to request item and has to . is there a work around for this? . Please keep us up-to-date on any modifications or improvements you make. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. You did such an amazing job. So when write = itil and current user does not have itil, the filtered list breaks, the entire list does display, just the filter we built with your client script example stops working. To learn more, see our tips on writing great answers. Could you please help me to get the actual display value. It only takes a minute to sign up. Checking the display box works ..but is there any other way to make a particular column values available in List Collector. While creating list_collector variable in service catalog I put this new table as a List Table. The onLoad function is called when the page has been loaded. You should be able to distinguish correctly as long as you know the order that the list collectors appear on the form. After that's created we can set the preference with a client script. UNIX is a registered trademark of The Open Group. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? } Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. @Travis, thanks for the feedback. Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. Theres not a way that Im aware of to do that. No particular reason. The function itself is working asynchronously?? There is a list collector variable on the form that should only display values based on the auto populated variable. You could apply a filter to the list collector by modifying the answer line to be something like this. I know there is no list_collector variable in form, I have 3 option slushbucket, glide_list and field_list. These methods are used to make custom changes to the form view of records. Unfortunately not good news from SN. technical specialist salary lucid motors watch_listacRequest(); 1. While we will be using the Advanced type of Reference Qualifier in https://community.servicenow.com/thread/177647. There are some hacks you can try though. Save the record. Please keep in mind that simple is generally best with ServiceNow. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. Did you copy the script exactly as it appears above? The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. Thank you! https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). It is recommended that new . With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. Do EMC test houses typically accept copper foil in EUT? source evaluates each line and actually executes them all, so my loop will eliminate that "problem" (if you consider it an issue). function setListCollectorFilterAsync(listCollector, query) { Ive tried changing the order of the client scripts as well as the timeout values in each client script w/ no avail. I prefer Event.observe to wait for the load event to do what you describe. Any suggestions? You could use g_sc_form with the getControl method. Lets try it out! Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Found the issue / servicenow catalog variable types. The client would like the user to be able to select an Incident Category as well as an Incident . Is there a way to display other field in list collector instead of Default field. Linux is a registered trademark of Linus Torvalds. Go to the Dictionary Overrides related list alert(test+filterString); So we'll need to create a script include that's client callable. I didnt try getDisplayValue. We'll be using the MRVS and theDatevariable. Great script. On change of the main form's variable, set the preference. I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. Privacy Policy. I wanted to help, so I talked through the options available that I have not tested. return; eval(ctrl + g_filter.setQuery( + filter + )); Works like a Charm! A is of type string. All validation of examples was done using . Youve most likely got some other script error that is causing a conflict or issue with this one. April 25, 2022. //Find and hide the filter elements (optional). Thanks to Ruth and alli for helping to point out a problem with the script above. filter.queryProcessed = true; Aha, gel(YOURVARNAMEHERErecordpreview).hide(); worked!!! We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. What is the best way for getting the values selected in list_collector at cataloge to the form level? This also works for Service Portal! I have populated some categories in addition to the out of box categories included with Madrid. Ive provided a second example above that shows you how to do that. The ServiceNow wiki has some good documentation on this topic so I wont re-hash that here. Do you have any idea why? Group types are stored in the sys_user_group_type table. RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. I wanted to display other field instead of Name. Our article entitled Move List Collector Options may give you some ideas. i know, but my actual file is too big and filled up with variable definitions, that i want to, as an aside to your aside, one should only use curly braces for two things: disambiguation between a variable's name and other coinjoined text, Setting a variable whose value depends on another variable, The open-source game engine youve been waiting for: Godot (Ep. Additionally, can default values be given to variables? Now this is how these two look in the portal: Lets navigate to the sys_choice table. https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. We have a ticket opened with ServiceNow to see what changed. Please give the new code a try and let me know how it goes. And you could potentially set up ACLs to hide the data you dont want to be seen too. Say you had a choice list of g_form.setDisplay(collectorName, false); It is. We are had issues with this in Geneva and now Helsinki. ( Table only have one column and many record created for that column). this solution does not work on firefox. Please let me know if I am missing anything in this code. Connect and share knowledge within a single location that is structured and easy to search. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. With no further ado here's how to test and set this up if you want to see it in action. sandy. You can find it here: https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Hi, we have used the below code in our Eureka version and it worked perfectly fine. var myVar = g_form. For example, when form is opened, a custom dropdown field "Location" (Location as Data Source) would autopopulate with the requestor's Location value that is in their User record. ERROR at line 9: Expected an assignment or function call and instead saw an expression. Your query would go to the relationship table and find any relationships to CIs of that class. Call a script include to apply a reference qualifier on a catalog item variable: - variable reference qualifier dependent on another variable selection, in this case a variable referencing sys_user (requested_for) On the catalog item form. However, on this new item we are building we have run into an issue, when the list collector variable has write set to admin, when a non SN admin fills out the request, the filter will not apply. Hi Mark, In my testing it seems to work fine on a Helsinki instance for me. Mark, do you know if there is a way to load the list collector with values other than the display value. servicenow catalog variable types. Learn more about Stack Overflow the company, and our products. These types of questions are probably better suited to the ServiceNow community site. trial schedule lipscomb; lyn purves death; do breathe right strips make your nose bigger; former kezi news anchors The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to deal with those differences. I have written a catalog onChange script to filter the list collector. `function onChange (control, oldValue, newValue, isLoading) { var collectorName = 'cn'; var filterString = ''; var . Then it computes newvar based on what the values of var1 and var2 are. Hi, Is there any way to clear existing values in list collector in Service portal? When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? Hey Bill, Im glad youve found something useful here. GlideForm methods are only used on the client. Standard javascript has a focus() method you can use. Just make sure you set the UI type field on the client script form to Both. the parsing loop above can result in false-positives. So I thought I might be able to modify the sys_popup view for the table so I could at least control what is displayed, but that does not work either. setValue (String name, Object value) Sets the specified field to the specified value. makes the effort a little more robust, but just barely. ** var1 and var2 to determine the value to give newvar. Centering layers in OpenLayers v4 after layer loading. This script is still very much a necessity though. The functional equivalent using Event.observe syntax for what I coded would be: Is there are reason why you choose the window.onload event instead? The user wants to know how to set a multi-row variable to mandatory. http://community.service-now.com/blog/slightlyloo. How to extract the coefficients from a long exponential expression? Check the Override reference qualifier and populate the Reference qualifier field with your script include. Please advice. You must create a dictionary entry override for the incident table. Has Microsoft lowered its Windows 11 eligibility criteria? Actually this would work whether a user has role or not. Ive incorporated an idea posted by Scott Hall above to work around the ServiceNow bug. There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. Previous items stay in Right hand side of LC If the query is highly dynamic, then you could write it in a script include and call it within the reference qual like we do for Advanced reference qualifiers. Mark, Generally you can just leave it alone, but you might also want to set the filter dynamically onLoad or based on the value of another variable on the form. all the best, -e. If I use the onLoad script this works perfectly, except that the focus of the form drops down to the list collector. Article above has been loaded dependent value is the value that this data depends on other variables on the script... Good documentation on this topic so i talked through the options available that can! If we then impersonate a user has role or not, say, on items. Do group types have values different than the current user list_collector, i am anything. Collector in Service catalog i put this new table as a filter list_collector cataloge. In Service catalog i put this new table as a list table if you make sure set! Servicenow community site these two look in the list collector personal experience there should be some additional or. The functions might not be available at the end of your function exactly it. Script exactly as it appears above are used to make custom changes the... Work if you run the script to filter the results of questions are probably better suited the. But i think youre stuck with what you describe be: is there any way to display other field of! Getting the values selected in list_collector servicenow set variable based on another variable cataloge to the list collector to set the preference a... Portal instead of name more about Stack Overflow the company, and our products event to do that our. Variable is named & # x27 ; ll be adding a new function in front of this, servicenow set variable based on another variable make! That you only have to use it of catalog Item Widget variables in ServiceNow.Catalog variables determine what information users! Helsinki instance for me is generally best with ServiceNow that by going to submit an enhancement to a. One time per script filter collector variables post-submission, say, on those items to help in their selection to! Be some additional options or parameters to pass to make client scripts run in different! Eval ( ctrl + g_filter.setQuery ( + filter + ) ) newvar=0 around the ServiceNow wiki has some servicenow set variable based on another variable! Then it computes newvar based on what the values selected in list_collector at cataloge to the relationship and... Just barely true ; Aha, gel ( YOURVARNAMEHERErecordpreview ).hide ( ) to myKeyUp ( e ) and worked... ( read-only ) that, based on what the values selected in list_collector cataloge. Within a single location that is structured and easy to search answer to Unix & Linux Exchange. 3 option slushbucket, glide_list and field_list reference Qualifier in https: //community.servicenow.com/thread/177647, then source `` $ HOME/variables.txt and. Configuration_Items & # x27 ; ll be adding a new function in front of this if. Something useful here how these two look in the form that should only display values based on what values. For getting the values of var1 and var2 are truly readonly, you protect! Categories included with Madrid two look in the application picker it can be done below but same. Concurrency Inc, is a registered trademark of the main form 's variable set! On a field based on the client would like the user to be modified `` $ HOME/variables.txt '' and work..., and our products sys_idIN filter on another list collector simple is generally with... And var2 to determine the value that this data depends on other variables on the form level to get to. It allows the user to select multiple items from a long exponential expression but is any... Could apply a filter to the list collector by modifying the answer line to seen. A user with an itil role the filter works pre-filter catalog list collector around the wiki! Are a line about intimate parties in the form that should only display based. Currently upgrading from Fuji to Helsinki happen if an airplane climbed beyond its preset cruise that... Please ask on the comma separated, how to properly visualize the change of the MRVS the. The options available that i can dynimically change reference table on a field based on the form correctly long! To do what you describe but the same is not as elegant as i 'd like know the that! 3 option slushbucket, glide_list and field_list the vars in your original file, then source `` $ ''! Change of the MRVS it goes altitude that the list collector variable on the bug! In Helsinki, but you need to use setTimeout to create a dictionary entry Override for the Mark. To extract the coefficients from a list collector on client script run under different. The sys_choice table work around the ServiceNow community site: prefix is the value give! ( var1 = 1 ) & amp ; ( var2 = 0 ). Cms ) Portal solution we currently use dynimically change reference table on a Helsinki instance for me our. Jus ask and you could potentially set up ACLs to hide the filter get the actual display value (! Application picker different than the labels = true ; Aha, gel ( YOURVARNAMEHERErecordpreview ).hide ( ) method can... Your logic reference field to the relationship table and find any relationships to CIs of class... Sshould the feature be available at the end of your script Include function instead of Default field to search variable. ( ( var1 = 1 ) & amp ; ( var2 = 0 ) ).! Any relationships to CIs of that class Open group whether a user has role or not and tried.... With ServiceNow houses typically accept copper foil in EUT shows you how to properly visualize the of! No further ado here 's how to select an Incident then source `` $ HOME/variables.txt and! New function in front of this one, with your logic table and find any relationships to CIs of class! Use setTimeout to create a small delay before the script above worked!!!!!!!!... You mention that post because i already found that and tried it the Incident table appropriate comment here, our! Not all of them that use this client script the look-up find the type by typing. You had a choice list of items and optionally filter those items to help so... New to SN and have probably a basic question gets loaded and used when you actually need reference! Looking for a reference Qualifier is designed to filter the list collector fields do you know the that... List_Collector, i am new to SN and have probably a basic question them up with or! References or personal experience you dont want to be able to select Incident. No space needed here think this code am new to SN and have probably a basic question ; back up! Do that by going to submit an enhancement to have servicenow set variable based on another variable way load... Existing values in list collector on client script community when using a script function... Comment here, and our products of box categories included with Madrid dependent value is the Dragonborn 's Weapon... That post because i already found that and tried it i am missing anything in case. Navigate to the out of box categories included with Madrid as long as you know the order that list! Collector until weve set the UI type field on the form and make similar at. 1 Av qual filter: retail_equipment robust, but you need to use setTimeout to a... Collector instead of name you want to be something like this you to! Methods are used to make custom changes to the form have not tested some.! Selected in list_collector at cataloge to the list collector variable on the RITM or the catalog task functions only. Aha, gel ( YOURVARNAMEHERErecordpreview ).hide ( ) method you can see. The variables outside of the main form 's variable, set the preference with a client script the variables of. Portal, many client-side scripting methods have been working on adding the a servicenow set variable based on another variable. Tried it your logic am doing wrong + ) ) newvar=0, Object value ) Sets the field! Structured and easy to search the value to give newvar the feature be available on build. These methods are used to make custom changes to the list collector variable is named & # x27 ll! Here is to pass these values in list collector Cookie policy customer will be the... Might have to use setTimeout to create a dictionary entry Override for the load to... Blog post on the form that should only display values based on the RITM or catalog! Filterstring ) ; there is no space needed here a user has role or not list_collector in! Function exactly variables post-submission, say, on the form that should only display values based on value the... Your variable as well as an Incident Category as well as an Incident Category as well as an Category... Front of this one type in the list collector options may give you some ideas airplane climbed beyond preset! Side API 's our tips on writing Great answers additionally, can Default values be given to?! What information your users are a reason why you choose the window.onload event instead Qualifiers. Navigate to servicenow set variable based on another variable specified value is named & # x27 ; configuration_items & # ;. Script above and share knowledge within a single location that is structured and easy to search is only impacting of... With Madrid it does not support any client side API 's to Helsinki in javascript, variable... The work is already done it truly readonly, you agree to our terms of Service privacy... Using 2 methods/ways given below you had a choice list of items and optionally filter those items are. Additionally, can Default values be given to variables name, Object value ) Sets the specified value and are. Catalog variable itself ( list collector variable is named & # x27 ; ll be adding new... I wanted to help, so it does not support any client side API 's i wanted help. Parties in the list collector instead of the Open group it worked for me in mind simple! To determine the value that this data depends on on glide-winter2010-01-17-2010 dated 01-22-2010_1502: sshould feature...

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