- December 21, 2020
- Posted by:
- Category: Uncategorized
If buyers dont leave a review you dont get paid. Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. Create an account to follow your favorite communities and start taking part in conversations. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. Everything was all good and the buyer was super stoked he found it. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. The item must arrive as described or Mecari will refund you! Customer service is mostly unreachable/incompetent. It depends on the situation. I currently sell only on eBay. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. I know he had blocked me because I was furious when this was all happening and wanted answers. Stupid seller cancelled my purchase without notice. Theres no going back if you hit the wrong key. You wont get your money for that sale! Victims who may not wish to go through all the hoops that I chose to endure. Just had on the news 2/12/2020 where a guy was shot during a sale meetup. If the package says delivered but you havent received it, reach out to us. Whether I get my money back will be anyones guess but such is Mercari. I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. Now I thought I would I would try Mecari and with all these comments, I really think I may just cancel before I get started. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. Also, dont waste your time on Mercari, there are better, safer ways to sell. Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. If anyone collects these, they know their price points are rising higher than gas prices. Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. for me it is still better OfferUp, I will never use this site again!! I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. When I looked at her records, she had dozens of cancelled transactions. Getting free shipping on Mercari is simple and easy! If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! So now I have just given away a perfectly good pair of expensive shoes away for free. No, I should pay for the shipping; 4. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Waited 2 more days and sent complaint to mercari. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. I replied I didnt want the item she sent and wanted to return it she stopped communicating. This is why Mercari has buyer protection in place. Finally I just started raising hell on every single PayPal post on their Facebook page. Life is too short. . Dont buy anything from this horrible seller. ago. Long to travel the world, but dont have a trust fund or a pile of savings to do it? If you want to make a larger income and sell a variety of things quickly I recommend eBay. And they raise this frequently. Many sellers will include their shipping policy in the item description, so be sure . All new listings will be subject to the new fee on October 1, 2020. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. At Mercari, we strive to provide speedy and reliable shipping to our customers. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. Is $15.50 excessive for 8 lb box 16x14x10. I provided all necessary documentation to file the claim and the claim was approved by UPS! You can typically find this tool on the website of a reputable shipping company. Why is Mercari still allowing her to sell on their platform? and now they want their money back! Apparently, this happens quite often. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. Looking to pad your bank account or pay off your holiday debt? He hadnt even seen it yet. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). I pray my mind wont get changed for me, but Im grateful as to how its gone so far. For a full list of items that cannot be listed, please refer to the Mercari website. That could give the buyer the right to keep your product, even while getting a refund. While you can sell stuff at Mercari, you can make some affordable purchases as well. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. Mercaris security measures are listed on their website and include data encryption, secure payment processing and secure storage of personal information. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. You can also cancel the order by going to Profile . He buttered me up and told me it was for his private collection. She requested a refund and they gave it to her. Well when I opened the box up I was in shock. I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. I call it an educational expense. Save your the headache. I wasnt able to drive to the post office, thats 35 minutes from my house. Please note that expedited shipping is not available via this offer. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! 'In honor of imnotlegolas for starting this subreddit. Later Blog. I was legitimately stunned. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. Does Mercari report your sales to the IRS? Reddit and its partners use cookies and similar technologies to provide you with a better experience. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. One of my 1st purchases, bought 3 new bras. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. I had already used the money from it for bills. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. $15.50 for a 8lb package is EXTREMELY inexpensive. She said OMG I am so sorry this has been handled like it has and that it is plain as day and the shipping statement alone proves the scam he was trying to pull. Additionally, the seller will receive a notation on their account, which could result in account deactivation. And Im paying all of the shipping and commissions too. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. If you are willing to wait a day or two it costs nothing. After the transaction is rated, no refunds or returns can be made. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. That was not or whom I thought I was buying the product from. I just found this out after 12 years. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. Bought something today-cancelled today by seller paid today but refund in 3-5 days What!? I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. Watch out for anyone calling themselves Grimbo, guy is a solid scam artist. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. They sided with her. Flag her account! Ive never been scammed. When the sales were completed my personal bank account was overdrawn. Ebay does have a 15% fee and they do offer good protection for the saller. Cut to 4 months later. Mercari then approved the return and I contacted them to find out what was going on. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. You need to call fedex and file a fraud claim. This act in and of itself is not against Mercari rules. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer.