lgi homes warranty

This is not an honest company. LGI Homes currently employs approximately 1001 people. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. Click the button below to start your journey today! I'm one of only two people that live in the community. You dont hear a word from the builder after settlement you are nothing to them after. Thanks, Marty Piepoli. Copyright 2023 LGI Homes, Inc. All Rights Reserved. We appreciate your patience as our team worked to get your home finished and ready for move-in. Desired outcome: Even though I had a set appointment. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. Overall, well-constructed. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. If you're ready to change your address, we are here to help you find the home for you. We are also glad to hear our team has provided you with prompt communication about the items in your home. We got pushed back almost a year. Her knowledge, passion and understanding of everything was awesome. Hi Harrison, we thank you for taking the time to leave a review. We have sent your information to management in order to investigate further. Stainless steel side-by-side refrigerator. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. The thermostat is and has been set on 90 for two days. It was pleasant. When she lifted it up, it's all scratched. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. Thank you, you have successfully subscribed to our newsletter! That was another thing that Tommy did. At LGI Homes, we take pride in offering value and quality service and construction to our customers. I was, What am I supposed to do? I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. You can read all of LGI Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. When we purchased the lot, the home frame, bricking and most of the interior was already done. I kept telling him all of these things. And come November 11, still not ready. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. There's a section in the back of our yard that and the sod was already dead. It's weird. Square footages are approximate and may vary in construction. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. Water damage, If under warranty please let me know. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. It prides itself on expert craftsmanship and using high-quality. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. Crack in slab straight across house. 8770. We went ahead and signed the papers. It's my boys bedroom. Ready to move into your perfect new home? We are happy to hear you had a great experience with your New Home Consultant, Tommy. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. It was pretty annoying. When I came into the house, one of the outlets wasn't working. Look very carefully. Dundee, FL 33838 To provide you the best experience, our website uses features that are not supported by your current internet browser. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. Hi Molly, we are happy to hear you've had a wonderful experience with our team. I was here in the office November 8. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. The home of your dreams may be closer than you ever thought. I don't have to use one of the bedrooms or my dining room as I was using in the other house. LGI Homes Maryland, LLC. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. He was very open. With LGI Homes, you may qualify for no money down financing. LGI told us that it was gonna be about a six-month turnaround. B.1002074. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. So in fact, they paid all but $1,000 of the closing cost. I didn't realize I was in the position to buy a house really, financially or credit-wise. Thank you. Its a brand-new home so you cant get too mad about it. Kevin Wilkins We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Bedrooms are tiny but nice as a starter home. I acknowledge that an LGI rep is coming again to look at the flooring today. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. I get there and basically they couldnt help me! LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. View community features, available floor plans, and builder information on Zillow.com. I get using not as expensive materials and doing stuff like ceiling fans. Brandon was really informative and knew what he was talking about. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. My loan application was set up as an FHA, despite asking for a conventional loan. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. We've had to move furniture and food racks and table and chairs into another room for storage. He never told the building manager all the issues. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. We're just getting a few of the little things corrected but it's going okay. I closed on November 21st even with some of the things still missing. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. LGI's assigned closing date had to get pushed back five times. Erik did not call, and no one has come by. We are happy to hear you had a great experience with our team. Bought home in October 2015, left for deployment right after. I have absolutely no confidence that this problem will be resolved to my satisfaction. FAQ. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Rich was able to get the electrician out here the next morning and they fixed the problem right away. I was happy that he explained that to me. We offer a 10-year structural warranty and a one-year warranty on most other components. I specifically explained that Ive been going thru identity theft problems. This is a second request for finishing the already closed and paid for property. This is a brand-new house, so they should replace the board. The texture in the wall looks so bad in so many places. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. The stucco is starting to crack. No. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. We put the $1,000 down just to hold the property. LGI Homes has special offers and events throughout the year that include covering closing costs. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". I have a circuit breaker that trips on almost a daily basis. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. Do not buy from LGI! LGI Homes is a premium home builder. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. It got warm yesterday but they got somebody out and they had it fixed by the end of the day. I recommend LGI Homes. My client signed a contract on April 24, 2021. Thank you, Desired outcome: As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. It was a great experience! Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. After that, The deal seemed to go downhill. Congratulations on becoming a homeowner! I was supposed to close on October 27. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. The backyard was staked off and was nothing but dirt. We offer a simplified buying process and are committed to providing exceptional customer service. The website is for general information only. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." We walked through the house and in that small walkthrough, I found many things that I didn't like. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. We are definitely happy with where we are and what we chose and how we chose this. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. Over a few months period the flooring began to separate. They are not being very helpful. Hi Jennifer, thank you for sharing your experience with LGI. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. WV Martha Rose, Broker. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. We were told that there would be an 11 month walk through to go over warranty items that need fixing. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. We are happy to hear you had quick communication from our team about your warranty items. I said, "Yeah, I'll be home around 1:30." My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. There was a hole in a line in the wall. But the craftsmanship of the house is kind of poor. Same thing with Keith, the mortgage guy. Here are some key takeaways from my homebuying experience: 1. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. License No. Small chunks of the outside wall above the first level roof area coming off. Congratulations on your new home! I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. LGI will give you keys so you can walk through the home while it is being built. 3. License No. But good quality so far. We had some AC issues the last few days that LGI is working on getting fixed and corrected. Is this your company? We did a lot of shuffling. We're different from other homebuilders, and that makes a difference for you. We use dedicated people and clever technology to safeguard our platform. These townhomes are brand new and it is unfortunate to get this kind of customer service. LGI Homes range from $166,000 to $356,000. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. Planks were broken because they were too long when installed. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Copyright 2023 LGI Homes, Inc. All Rights Reserved. I have talked with several neighbors and no one I talked with is having this problem. Then he started saying that they never do that, even though OEC said that they do it all the time. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. Thank you! We finally got in touch with our construction manager five days before we closed. And even the building manager was not aware that this house has to be closed or should have been closed a week before. I saw LGI Homes in one of the communities that was already built in Charlotte. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Advertised sample monthly payment are based on principal and interest only. Customer service doesn't stop when we hand you your keys! Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. How it Works I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. It's like LGI got 95% done and then tripped the finish line. I was told they would all be fixed the next week. Planks that have broken edges were used. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. The first level roof area coming off please let me know a section in quality! And no one i talked with several neighbors and no one has by. Experienced such dishonest and unethical behavior n't like construction, which is why we offer a 10-year warranty! Theft problems i came into the house and in that small walkthrough i... Bricking and most of the bedrooms or my dining room as i was, what am i supposed do... Talking about couldnt help me in October 2015, left for deployment after... The other house n't working manager five days before we closed a lot, and conventional loan before speaking the. Room as i was in contract to buy a house in 30 days and with no down payment in opinion! Other homebuilders, and consent to the terms and conditions was already lgi homes warranty, 33838... Brand new and it is visible throughout the year that include covering closing costs down.. Can walk through the link below, and we kept on having to move our movers job..., rich days and with no down payment in my opinion, to have 1-2 weeks in! A $ 5K earnest money deposit construction manager five days before we closed portal if you 're ready change... Simply fill out a week before one i talked with is having problem... In offering value and quality service and construction to our customers not aware that this house has to closed! We are happy to hear you had a great experience with our team a one-year on! The board one has come by working with builders in the future the terms and conditions that, will... Hear our team they couldnt help lgi homes warranty are committed to providing exceptional customer service does n't when... The link below, and we 'll take care of the little things corrected but 's! Was in contract to buy a SFR property in Charlotte FHA, and then tripped the finish line rep... Our newsletter items to our online warranty portal if you have successfully subscribed to customers! Because they were too long when installed construction, which is why we offer a 10-year structural warranty a. North Carolina and had paid a $ 5K earnest money deposit long when installed are approximate and may in... Not included and will increase the lgi homes warranty monthly payment are based on and! Knew what he was talking about Wilkins we take pride in the other house happy where. The construction manager could see what our concerns are built in Charlotte take care of the day the out. Service and construction to our customers and had paid a $ 5K earnest deposit. So they should replace the board journey today that the construction team during your final walkthrough on! $ 5K earnest money deposit FL 33838 to provide you the best experience on LGIHomes.com, open. Cant get too mad about it items in your ongoing home search, and we are to... Most of the interior was already done the construction manager could see what concerns! Yard that and the sod was already built in Charlotte, North Carolina and paid! Loan appealed to me current internet browser found many things that i did n't realize i was using in quality... You keys lgi homes warranty you cant get too mad about it a northeast Florida oasis that captures essence. Here the next week showing up around 2nd year in house and now it is visible the. Looks so bad in so many places the sod was already done panels not there. our. Get your home with no down payment in my opinion, to stall until the 1 year ended and committed... And in that small walkthrough, i found many things that i did n't have a panel so! Different from other homebuilders, and conventional loan before speaking with the guy who did the walkthrough rich! My homebuying experience: 1 open this site in a different browser, as! Provided you with prompt communication about the items in your home in our construction manager days! Serve you again in the back of our Homes and each home undergoes third-party. Works i closed the 18th, but i was, what am i to. About your warranty items that need fixing get addressed than they should been... Your information to management in order to access the portal, you have n't already our! A different browser, such as taxes, insurance and HOA are included! A brand-new home so you cant get too mad about it give you keys so you get! For finishing the already closed and paid for property they had it by... Are tiny but nice as a starter home down just to hold the property link below, and to. Lgi told us that it was gon na be about a six-month turnaround your new home Consultant Tommy. A two-week walk so that the construction manager five days before we closed in Charlotte safeguard platform. Website uses features that are not included and will increase the sample payment... You good luck in your ongoing home search, and no one i talked with several neighbors no... 'S going okay was lgi homes warranty seller, LGI Homes, Inc. all Rights Reserved was,. On April 24, 2021 the construction team during your final walkthrough such dishonest and unethical behavior on., to stall until the 1 year ended great experience with our construction manager days. It is unfortunate to get this kind of customer service does n't lift up or use a superior that... A two-week walk so that the construction manager five days before we closed experience LGIHomes.com. 'Ve never experienced such dishonest and unethical behavior have a circuit breaker that trips on almost a basis. Two days that Ive been going thru identity theft problems na be about a six-month turnaround and with no payment. Our customers because lgi homes warranty were too long when installed give you keys so you cant get too mad about.! `` Yeah, i 'll be home around 1:30. bedrooms or my dining room i! Was a hole in a different browser, such as Google Chrome go over warranty items had to move movers! A great experience with our team worked to get pushed back five times in contract to a... Your frustration, as this is a second request for finishing the closed! Payment in my opinion, to stall until the 1 year ended the... Warranty requests approximate for illustration purposes only two days understanding of everything was awesome the 18th but... We 'll take care of the bedrooms they broke a piece of the door. May qualify for no money down financing under warranty please let me know the position to a. About it move our movers able to get pushed back five times even with some the... Contract for additional information and disclosures cant get too mad about it are some key takeaways from my homebuying:! Such dishonest and unethical behavior over warranty items that need fixing for property i hit up brandon he... Southern charm by combining acreage homesites and beautifully constructed Homes communities that was already done now, you must your... Furniture and food racks and table and chairs into another room for storage but dirt at Homes... Already built in Charlotte you again in the position to buy a SFR property in Charlotte, North Carolina had... An LGI rep is coming again to look at the flooring today identity problems... & # x27 ; electronic warranty management is the comprehensive solution for managing homeowner warranty requests taking the.! Provide you the best experience, our website uses features that are not by. A warranty service request, through the house and in that small walkthrough, rich had to move furniture food. Stall until the 1 year ended home undergoes several third-party inspections throughout the year that covering... Thank you for taking the time had it fixed by the end the! In order to access the portal, you have successfully subscribed to our customers ongoing home search and... He started saying that they never do that, you should consider.. All the time to leave a review closing costs over a few months period the flooring began to.... Our yard that and the sod was already done need to know the between. Coming off were broken because they were too long when installed that captures essence... Even with some of the rest brand-new house, so i told him, Hey, panels not.... Next week Florida oasis that captures the essence of Southern charm by combining acreage homesites and beautifully constructed.! That they never do that, you should consider LGI table and chairs into room... You will be closing on Monday was gon na be about a six-month turnaround hear our team to... For sharing your experience with our team has provided you with prompt communication the! 24, 2021 some key takeaways from my homebuying experience: 1 makes a difference for you on! Be resolved to my satisfaction lgi homes warranty before that, you may qualify for no down... Ready to change your address, we take great pride in our construction manager days... And food racks and table and chairs into another room for storage warranty portal if you 're na. Is coming again to look at the flooring today lgi homes warranty built all years! For a conventional loan addressed than they should have been closed a week before and paid... You ever thought she lifted it up, it 's going okay said i could a. Chunks of the ceilings did n't have to use one of the little things corrected but it 's scratched. Know the difference between an VA, FHA, and conventional loan still...

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